Terms & conditions
Seller’s Studio is provided by Alice K, trading as Digital Productives. You can reach us at hello@digitalproductives.com.
Purchase and access
Seller’s Studio is a browser-based workspace for researching, planning and preparing Etsy digital products. Standalone access costs US$25 as a one-time payment. After Stripe confirms payment, use your checkout email to sign in or create and verify an account. Your access is for your own use. Keep your account details secure.
High-Ticket Etsy Downloads members receive Studio access while their paid membership is active. You can manage that membership through Skool. A separate one-time purchase gives you access independently of your community membership.
Cancellation, refunds and support
Access is available after payment is confirmed and you verify your email. We do not offer discretionary refunds for change of mind once access is available. Any cancellation, refund or other remedy required by law remains available.
To request cancellation, a refund or help with access, email us with your checkout email and order details. Your statutory rights apply.
Privacy notice
Alice K is responsible for the personal information used to operate Seller’s Studio. For privacy requests, email hello@digitalproductives.com.
What we use and why
We use your account email, checkout email and payment confirmation or community access status to verify your account and provide access. We store what you enter in your workspace so it is available when you sign in again. We use the information you share when you contact us to respond to your request. We process this information to provide the service you ask for, to keep it secure and to meet applicable record-keeping obligations.
Who handles your information
Netlify hosts the site, Supabase provides account and workspace storage, and Stripe processes standalone payments. Stripe handles the card details you enter at checkout. Skool handles separate community memberships under its own privacy terms. These providers may process information outside the UK. Contact us for information about any applicable transfer safeguards.
How long we keep it
We keep workspace data while your access is active. Our usual retention period after access is revoked is 90 days. We keep purchase and support records as needed to administer your access, resolve disputes and meet applicable record-keeping obligations.
Your rights
Depending on applicable law, you can ask to access, correct, delete or export your personal information, restrict its use or object to certain uses. Contact us to make a request. In the UK, you can also complain to the Information Commissioner’s Office.